Refund policy

This policy covers Keyguard Premium purchases made through Paddle on this website. Purchases from Google Play, Apple, Ko-fi or another provider remain subject to that provider’s purchase and refund terms.

Request a refund

Contact Paddle support with the receipt or transaction details for your purchase. Paddle is the merchant of record and handles payment refunds.

Refund eligibility follows the Paddle Buyer Terms and Paddle Refund Policy applicable when you purchased, together with your mandatory legal rights.

Paddle generally treats purchases as non-refundable, subject to statutory rights and discretionary exceptions. Its policy allows requests for discretionary refunds within 14 days; making a request within that period does not guarantee approval. Any applicable rights for faulty or misdescribed products remain available.

Technical help and missing keys

For activation problems or a missing license key, contact keyguard@artemchep.com with your Paddle receipt. The license key is delivered on the checkout page and is not sent by email.

After a refund

A full refund of the Premium license ends the entitlement linked to that purchase. A chargeback can also revoke it. Keyguard applies the updated status when it checks the license online.

This does not delete your vault or remote accounts. Features available without Premium remain available. See Premium for the feature differences.