Troubleshoot autofill and passkeys
These fixes apply to autofill and to Keyguard as a passkey provider. A fix for one platform names it.
Chrome doesn’t show Keyguard suggestions
On Android, Chrome uses its own autofill until you opt in to a third-party service. Turn it on as in Turn on autofill.
Autofill dialogs don’t appear on a Xiaomi device
Some Xiaomi devices block the pop-up windows that autofill uses.
In Android’s app settings for Keyguard, turn on Display pop-up windows while running in the background. On these devices, Keyguard shows a note under Autofill service with a button that opens the setting.
A password field gets no suggestions
The website marks the field as autofill-disabled, and you turned on Respect Autofill disabled flag, which is off by default.
In Settings > Autofill, turn off Respect Autofill disabled flag.
The wrong logins are suggested
The item’s URL uses a match detection mode that is too broad or too strict for the site.
Edit the item and change Match detection next to the URL. The modes are in URL matching.
Keyguard isn’t offered when you create a passkey
Keyguard answers a create request only when it’s registered, it can edit your vault, and Passkeys support is on.
- Check that Keyguard is registered, as in Register Keyguard.
- If your build needs Premium to edit the vault, check that you have it.
- On Android, in Settings > Autofill, turn on Passkeys support.
A browser shows “Authorize this app” instead of your passkeys
On Android, a browser requests passkeys on behalf of websites. This browser isn’t on Keyguard’s list of privileged apps.
- Select Authorize this app.
- In Keyguard, select Grant the privilege and continue.
Keyguard adds the browser to Privileged apps in Settings > Autofill. A privileged app can request credentials for any service, so grant this only to browsers you trust.
The device doesn’t support credential providers
Under Credential provider, Keyguard notes that the device doesn’t support credential providers. The device’s Android build lacks the system support that passkey providers need.
Only the manufacturer can add it. Keyguard can still fill passwords with the autofill service. See Autofill.
”Install Keyguard from the Microsoft Store or an MSIX package to use passkeys”
Only MSIX packages, including the Microsoft Store build, can register as a passkey provider.
Install Keyguard from the Microsoft Store or an MSIX package, from the Download page.
”Update your operating system to use Keyguard as a passkey provider”
This Windows version lacks the system support for third-party passkey providers.
Update to a Windows 11 version that supports third-party passkey providers.