Troubleshooting

Each page lists symptoms for one area, with the cause and the fix. Feature pages also end with a short “Troubleshooting” section for problems specific to that feature.

• License keys
  • ”No eligible purchase found”
  • ”Could not obtain entitlement token”
  • ”Invalid or expired key”
  • Lost web purchase key
• Quick search
  • ”Accessibility access required”
  • ”Could not focus the destination”
  • ”Cannot auto-type this value”
  • ”Release all keys and mouse buttons, then try again”
• Troubleshoot autofill and passkeys
  • Chrome doesn’t show Keyguard suggestions
  • Autofill dialogs don’t appear on a Xiaomi device
  • A password field gets no suggestions
  • The wrong logins are suggested
  • Keyguard isn’t offered when you create a passkey
  • A browser shows “Authorize this app” instead of your passkeys
  • The device doesn’t support credential providers
  • ”Install Keyguard from the Microsoft Store or an MSIX package to use passkeys”
  • ”Update your operating system to use Keyguard as a passkey provider”
• Lock and unlock
  • You forgot the app password
  • You forgot the Bitwarden master password
  • You forgot the KeePass password
• GPG agent
  • ”Failed to start the GPG agent”
  • gpg reports “No secret key”
• Environments
  • ”Unavailable. Check that the path is free and its folder is writable”
  • keyguard reports “Keyguard is not running, or its CLI agent is stopped”
  • keyguard reports “Some variables are unset or reference an item that is missing or hidden”
  • A tool reads an empty .env file
• Wear OS
  • ”No paired Android phone found”